Last updated: April 13, 2026

Kofi Roasters (“we,” “us,” or “our”) operates the website and store located at www.kofiroasters.com. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from Kofi Roasters, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this policy.

Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This depends on how you interact with our website:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Financial Information: Payment card information and transaction details (processed securely via our third-party payment gateways).
  • Account Information: Username, password, security questions, and saved preferences.
  • Transaction Information: Items viewed, cart contents, wishlist items, purchase history, and returns/exchanges.
  • Communications: Information included in customer support inquiries or emails sent to us.
  • Technical Data: IP address, browser type, device information, and network connection details.
  • Usage Data: Information on how you navigate and interact with our website.

How We Collect Your Information

  • Directly From You: When you create an account, place an order, or contact us.
  • Automatically via WordPress: Through cookies, server logs, and similar tracking technologies as you navigate the site.
  • From Third Parties: Such as payment processors (e.g., Stripe, PayPal) and analytics providers (e.g., Google Analytics).

How We Use Your Personal Information

  • Service Delivery: To process payments, fulfill orders, manage your account, and arrange shipping.
  • Marketing: To send promotional emails or advertisements based on your interests (you may opt-out at any time).
  • Security & Fraud Prevention: To verify accounts, monitor for malicious activity, and ensure a secure shopping environment.
  • Communication: To provide customer support and updates regarding your orders.
  • Legal Compliance: To comply with applicable laws, respond to legal requests, and protect our rights.

Disclosure of Personal Information

We may share your information with:

  • Service Providers: Third parties who perform tasks on our behalf, such as web hosting, payment processing, shipping/fulfillment, and data analytics.
  • Business Partners: For marketing or promotional purposes in accordance with your preferences.
  • Legal Obligations: When required by law or to protect the safety and security of our users and business.

Data Security and Retention

While we implement security measures to protect your data within our WordPress environment, please note that no system is “perfectly secure.” We recommend using strong passwords and avoiding unsecure channels for sensitive information.

We retain your personal information only as long as necessary to maintain your account, provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know: Request a copy of the data we hold about you.
  • Deletion: Request that we delete your personal information.
  • Correction: Request updates to inaccurate information.
  • Opt-Out: Unsubscribe from marketing communications via the “unsubscribe” link in our emails.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Your information may be transferred to and processed in countries other than where you live. For users in the EEA or UK, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place for any data transferred outside those regions.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

Email: TBC

Address: TBC